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778 E Lake Rd S, Palm Harbor, FL 34685, USA
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Terrible Terrible attitude on behalf of front desk receptionist- brought emergency visit puppy in was told to wait 15 minutes 35 minutes later walked out ! Took another appointment before my dogs emergency .- will be reported to BBB
We started with Dr. Tanko when he first opened his practice in Boot Ranch so we have been with him for a very long time. Over the years we never hesitated to recommend My Pet Animal Hospital to friends and family, but that has all changed, not because of Dr. Tanko, but because of his front office staff. Over the more recent years his front office staff has become rude and condescending, which we initially overlooked believing the person was having a bad day. One incident occurred when we returned from a road trip and out 5 lb toy poodle developed diarrhea one the way home. I contacted My Pet Animal Hospital and was told they could not do anything until our pet was seen by the vet. They had all of his records and there was no attempt for any assistance. No offer to get back with me after speaking with the vet. No offer of a can of prescription digestive care dog food to calm his stomach.....NOTHING, but our pet would have to see the vet. Just another day of business with no regard for the sick animal. We continued with this office for another two years overlooking the rudeness and indifference by the front office staff until one day we decided we no longer needed to be treated that way. Fortunately we found a vet in Dunedin who has been absolutely wonderful. She goes out of her way to care for our loved pets, does not remove our pets when being treated and her office staff are friendly and helpful. We are happy we made the move.
A vet that really cares about your pet. Dr. Tanko is easy to talk with and honest about your furry friends options for their care. We've been using Dr. Tanko for over 20 years. I think that says all that needs to be said.
As we received the sad news that our dog needed to be put to sleep, Dr. Tanko and all of the staff were very compassionate. They gave us the opportunity to be with our precious buddy all through the process and then we could be with him as long as we needed for final goodbyes.
I’ve never been so impressed with a veterinarian office in my life. I found myself with a cat emergency on a Saturday- so I began calling offices close to me. Most of them were unavailable to help, but this office was ready to help. When I walked in the door, they knew who I was and why I was there. They took me directly to a room and began helping my cat immediately. The care and understanding I received as I processed the heartbreaking information they were giving me about the prognosis of my cat, was unmatched. I felt genuinely cared about and I feel that is the most important qualification of a vet clinic. I would recommend this office to anyone. They truly care.