About River City Veterinary Hospital and Resort
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6050 St Johns Ave, Palatka, FL 32177, USA
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We moved to the area not so long ago and we needed a vet for our cat RagDoll urgently. He was suffering from a severe case of flea allergy, something not familiar to us from the north. He kept biting his hair off and we tried everything over the counter. We looked at reviews for local vets in Palatka and narrowed down to River City. For us, the fact they do 3 services, Vet, Grooming, and Boarding is pretty convenient. We didn’t know what to expect, however just calling in to make an appointment the front desk (Carolyn) was absolutely professional, caring, understood what was necessary, and compassionate towards our feline. The entire experience went above and beyond my expectations. We cannot express enough how well the entire staff coordinates and interacts with the patients/clients. The Vet, Dr. Martinez is extremely knowledgeable. A quick conversation about our issue with RagDoll and Dr. Martinez immediately knew what plan to outline for our cat. Caitlyn assisted Dr. Martinez and handled the pre-items (weighing in and gathering the info, etc), she was outstanding! We were so pleased with the experience we brought in our other 2 little tigers. Scuba and Stringbean, again first class, white glove experience. Before we went into the exam room with the 2 cats, I had requested if I could please have something taken care of by phoning in a request. As soon as we were done with the exams, Shelby had already taken care of the request. In summary and in a few words, I Highly Recommend this Team and Vet Practice. We are grateful we found this location and hope this review also helps newcomers narrow down their choices. Also have been flea free for a few weeks now. Thank goodness. A+++ HIGHLY RECOMMENDED!!!
I think the care is excellent. The staff is always friendly and pleasant. The only thing I find is the price for care as gone up extremely high. Which is why my rating is not 5 stars.
I brought my akc chocolate labs to them as pups. Got the shots they needed, loved the staff. Was glad i found a vet we liked... I call today to get my female chocolate lab spayed and tod they don't do spaying for 54 lb dog. Should have told me upfront they won't service my dogs. Sooooooo disappointed.
I appreciated the amount of time Dr. Martinez took to examine Isabella and explain the options to me. She even "babysat" Izzy while I had to step outside to use the phone! No overselling, no pressure. I feel very comfortable here. The staff were very friendly and helpful! I will return!
I was able to get an appt next day for flea treatment/prevention for my cats. Everyone (receptionist, vet tech and vet) was pleasant and extremely helpful. I was pleased with the service I received and the great staff. I’m so excited to have found a wonderful vet to take care of my babies!