A Ruff Day Bark Club

8201 Narcoossee Park Dr, Orlando, FL 32822, USA

About A Ruff Day Bark Club

4.5 / 5

from reviews

Is this your business?

    Florida Vacationeers
    -
    September 20, 2023

    So my my sister and I planned a Dog birthday party here and she booked directly with the owner weeks in advance. Was promised a great party package with decorations and doggie frozen yogurt etc and more. First problem was we arrived as scheduled 1 hour before the party was to begin to help put up decorations. (We brought some of our own to supplement what was part of the package) and no one was there and the building was locked. It was 1pm on a Saturday. There were dogs barking from inside the building but lights were off and no one was there. I presume they were dogs being boarded there. I was already wondering why no one was there with the dogs. The owner arrived around 1:20 and let us in to decorate and then disappeared. We decorated and brought in all the food and drinks we brought and set up. We didn't see her again until after the party had started. No decorations were ever provided. There was a small fenced-in area outside the main people room for the dogs and for the first hour and a half we didn't have access to either of the dog fun areas. Finally we tracked her down in another part of the building and asked when we could get the dogs into the play areas. She did unlock them eventually but not until the party was more than half over. In addition she never turned the A.C. on in the main room. It was incredibly hot. We did have a fan going but still, very hot. We brought all of our own paper plates silverware, cups , everything. We also cleaned up everything when we left. To be honest though the place was pretty dirty when we arrived. No bags in the dirty trash barrels, cockroaches in the bathroom. When my sister was trying to ask her about getting the dog fun areas opened for our guests, the owner seemed a bit defensive for some reason telling her about all sorts of problems she was having as a small business owner. Kind of like she wanted my sister to tell her, "it's ok if you don't provide any of the stuff you promised...I will still happily pay full price" Needless to say, we had some pretty awkward conversations that day. Also, when my sister tried to talk to her about the final payment, the owner said that we ripped her outside furniture cover and stole glassware. We actually never even used her glassware, we brought our own party cups. I also have pictures of the furniture in question from the beginning and end of the party and there is no difference. In the end my sister calculated what was provided and what was not and sent her what she felt was fair and it was accepted. Just a really bad experience with this business. The party was still fun but dealing with this business was a nightmare.

    aneury jimenez
    -
    March 01, 2023

    I have been bringing my morkie poo dogs here for about year with grooming. Most affordable pricing in Lake Nona, includes the basics unlike other places that charge more for nails, basic trims or anything else. My dogs never get matted after doing monthly or bi monthly services (I think they have a secret conditioner lol). My dogs smell good for a very long time VS other places who charge more. Thank you Ruff Day for your excellent services, Kobe and Chanel love coming here!

    Dan Rice
    -
    April 12, 2022

    Only used their grooming services so far but just picked up my guy from his haircut and he looks marvelous! Fantastic staff and facilities. When I pulled up to get him I could hear the music playing in the dog yard and it sounded like they were having more fun than me🤣. They took phenomenal care of my little special needs wild man. Highly recommend.

    Andy Maddux
    -
    April 04, 2022

    When you're looking for a place to provide extra love and socialization for your furry family member (s), this should be your first stop. From group play to quality individual play and structured play, the team here will ensure your family member gets the attention and active they need to be happy and healthy. As a bonus, they have social opportunities for the human families to meet too.

    Karen Chanin
    -
    July 03, 2023

    NO SHOW!!! BE WARNED!!! If I could I would give NO STARS. Our dog stayed 2 nights a year ago while we travelled through Orlando so we made a reservation again this year. We received text and email confirmation on the Friday before and when we showed up on Monday, there was no one there. No one answered the phone. No cars. No dogs. I don't typically post reviews and especially not bad ones, but this put us in a very bad situation travelling through Florida with no place to board our dog. Based on this experience I would NEVER use them again nor would I recommend them.

    A Ruff Day Bark Club

    Our Address

    8201 Narcoossee Park Dr, Orlando, FL 32822, USA

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