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Everything was relatively great here… but at the end of our first time experience here, we had to subtract two stars because our expectations fell short in our most vulnerable moment…. Read the full experience below: We recently brought our 14-year-old miniature dachshund, to this clinic after she began rapidly declining not eating, drinking, nor defecating for several days prior to us coming in. They were able to fit us in on short notice with an appointment same day, which we really appreciated. After the exam, it was determined she was in late-stage liver failure, and was slowly dying. We had made the heart wrenching decision to put our girl to sleep to end her suffering. The staff was relatively kind and professional throughout the process, and we felt supported during an incredibly emotional time. The cost for everything including the exam, euthanasia, and cremation was around $400, which seemed fair given the circumstances. Our girls remains came back 5 days later for pickup at the clinic. Lasting impression: I want to share some constructive feedback to offer perspective on our experience. We were told we could take as much time as we needed with Gigi after she passed, and that we could signal the staff when we were ready for them to take her. Unfortunately, this wasn’t entirely the case. While the doctor was very compassionate, there was an underlying sense of urgency that made us feel rushed during such a vulnerable moment which was saying our final goodbyes. The doctor came in minutes after she already passed suggesting that he can trim a piece of Gigi’s fur as a keepsake, which was a thoughtful gesture, but his body language following that we felt a bit pressured to leave the room and move on quickly—almost as if they needed the space for the next appointment. When we agreed to take the offer with essentially tears running down still our faces, he quickly took her away and returned a few minutes later with some clippings of her hair in a ziploc bag. Again not an issue and it was a kind gesture .. however, In my opinion, what would have been more thoughtful in that moment was for the doctor to maybe ask if we needed more time before taking Gigi from the exam room. Unfortunately, that didn’t happen, and we felt a little rushed, which was difficult when we just wanted to say our final goodbyes. Yes we could have spoken up about it but still being distraught with the whole situation, this didn’t really come to mind into after we left. Which is why this review comes almost a week later since our visit. I want to emphasize that I’m not trying to take away from their professionalism or the well-run nature of the clinic. I completely understand that schedules must be maintained. However, in that delicate moment, we needed a bit more space and understanding. This experience left an unsatisfactory lasting impression, at the literally the most emotional moment time for us which was physically saying bye to her after she passed. Instead, she was quickly taken from us to the back after a bit of urgency pushed by the doctor before we could have that final final goodbye when we were ready, which again we were under the impression we could have all the time we need and we had to signal the staff to come take her. Again, the staff was overall very kind and professional, and I’m Willing to give them the benefit of the doubt that it was just an oversight on a busy day at the clinic. I hope this feedback helps enhance the experience for future families who may choose this practice for end-of-life care
We took our dog, Bambi, to see Dr. Danielson, after reading about his love of seniors. We had a bad experience at another place and are very happy we chose Caring Paws. Dr. Danielson was so friendly, personable, and detailed in his exam. His assistant, Alex, was awesome, as well. Everything was explained as the exam was happening. We were presented with a treatment plan and cost breakdown. Bambi is scheduled to have a growth removed and a dental. I have trust in Dr. Danielson, even in a short time. When her lab results were ready, he called with detailed results. ❤️❤️❤️
I wouldn't trust anyone else with my animals. Dr. Turner really cares and has worked hard to untangle my dog's complicated medical issues. Yes, it is expensive. Yes, they'll suggest a lot of medications but if it will give my elderly dog her quality of life back, I'll do it. The end goal is always a healthy, happy pet.
I can’t say enough good things about this veterinary hospital. The staff is amazing I am super picky on where I take my cat because he has horrible anxiety to new people and places but the staff and doctors here make me and my cat feel so comfortable. They truly treat him like royalty. They are the most attentive, and loving staff. I recently moved almost an hour away but I will make the drive every time without question. To add to this, not only are they amazing with our pets but they are extremely communicative with us pet parents. When I took my cat in for dental work I had to leave him there most of the day but I got text updates with pictures of him and a call with a detailed report on how he did prior to picking him up. 10/10 recommend
Took Smokey (11yr old Pitbull Terrier) to get his annual shots. The Dr. and team were prompt, orderly, and kind. They were big on educating me. The office had a clean and overall good vibe. A bit pricey, but overall excellent visit ☺️