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778 E Lake Rd S, Palm Harbor, FL 34685, USA
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Terrible Terrible attitude on behalf of front desk receptionist- brought emergency visit puppy in was told to wait 15 minutes 35 minutes later walked out ! Took another appointment before my dogs emergency .- will be reported to BBB
We started with Dr. Tanko when he first opened his practice in Boot Ranch so we have been with him for a very long time. Over the years we never hesitated to recommend My Pet Animal Hospital to friends and family, but that has all changed, not because of Dr. Tanko, but because of his front office staff. Over the more recent years his front office staff has become rude and condescending, which we initially overlooked believing the person was having a bad day. One incident occurred when we returned from a road trip and out 5 lb toy poodle developed diarrhea one the way home. I contacted My Pet Animal Hospital and was told they could not do anything until our pet was seen by the vet. They had all of his records and there was no attempt for any assistance. No offer to get back with me after speaking with the vet. No offer of a can of prescription digestive care dog food to calm his stomach.....NOTHING, but our pet would have to see the vet. Just another day of business with no regard for the sick animal. We continued with this office for another two years overlooking the rudeness and indifference by the front office staff until one day we decided we no longer needed to be treated that way. Fortunately we found a vet in Dunedin who has been absolutely wonderful. She goes out of her way to care for our loved pets, does not remove our pets when being treated and her office staff are friendly and helpful. We are happy we made the move.
Great experience for a 1st visit. I came in recently for a checkup on a cat. I have a calico that does not handle the vet well. The whole staff was really nice and they did a great job with my difficult animal. The vet took his time to do a thorough exam since it was our 1st time there. We discussed options but nobody pushed any extra services or products.
Dr. Tanko is amazing with the animals and their owners. You can see he truly cares about animals. He takes the time to listen to the owner and works with you on the proper treatment. He is not like many other Vets that will just take a quick look and hand you a script and new dog food. When we had to put our dog down, I was so impressed at the caring he showed for him, and let me stay with him till I was ready to leave..
I’ve never been so impressed with a veterinarian office in my life. I found myself with a cat emergency on a Saturday- so I began calling offices close to me. Most of them were unavailable to help, but this office was ready to help. When I walked in the door, they knew who I was and why I was there. They took me directly to a room and began helping my cat immediately. The care and understanding I received as I processed the heartbreaking information they were giving me about the prognosis of my cat, was unmatched. I felt genuinely cared about and I feel that is the most important qualification of a vet clinic. I would recommend this office to anyone. They truly care.