Alexandria Pierantoni

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June 03, 2023

My cat passed away and this is the facility VEG uses for cremation. I couldn’t have picked a better place if I tried. I meant to ask the vet staff if I could have my baby’s whiskers but forgot until the next morning- they had me call Pet Angel and they got me his whiskers as well as some fur and his paw print. It was so thoughtful and nicely put together.

Christopher Willoughby

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December 22, 2022

I've had pets cremated in the past, though I'm not sure by which company. Based on the quality of the paw print...or lack thereof...I'm guessing not this one. I was expecting a cute little paw print from my poor old cat Princess, and instead I get what looks like a tech carelessly crammed my cat's paw into some plaster and tossed her aside to move on to the next dead animal. This quality implies a complete lack of caring or consideration, and instead only shows someone getting the job over with as quickly as possible. I'll be intentionally avoiding this service in the future. This paw print was supposed to go beside her picture and ashes on a cute little memorial shelf I had planned to ease my children's pain of losing the companion that they've had since before they could walk...and instead I have to hide this wretched thing and, based on the other reviews, hope that the ashes are even Princess to begin with. Find a better company that actually cares about your pet's remains. This is pathetic.

Jules T

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July 04, 2018

I had the heartbreak of my life when returning home from work one day to find my beloved 6-year-old German Shepherd —forever my first child— lost his battle to leukemia. Worse is that I had no idea how to get him up to the vet for transfer for cremation; I’m a single parent with a young daughter, and moving my large beloved dog’s body into a tiny car with a baby in tow was impossible for me. I was both overwhelmed by the grief of losing my pup and not knowing what to do. However, my vet, Westchase Veterinary Center, had me placed in touch with Stephanie from The Pet Loss Center within moments, and although I couldn’t speak more than a few words without breaking down, Stephanie gently walked me through the process and scheduled her team to pick up my dog for me. She was the most gentle and caring soul to speak with, and her compassion and understanding was a blessing to have at such a critical moment. Her team of drivers following up to let me know the anticipated time frame of arrival, and I was safely able to start my furry baby’s next journey and make my house safe and clean for my daughter by the time she woke up from her nap. The team were absolute professionals when they arrived and so remarkably respectful, even patiently waiting to let me say my final goodbye. The services provided were beautiful; although I immediately started crying the second I saw his urn, it was wrapped beautifully in a purple bag with his clay paw print, a pin, and booklets inside to assist me during the grieving process. There are no words for the amount of grief that accompanies losing your beloved pet, but there are people like those at The Pet Loss Center who make the process as seamless as possible to allow you time to grieve while not adding any more stress by worrying about the logistics. I was at a complete loss not knowing what to do with my pup, and they were an absolute saving grace to me at a time in much need. And when other pet owners are faced with these most difficult times— this is truly the team you need to have on your side.

brittney gagnon

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August 26, 2020

My dog had to be euthanized last Monday morning at the Vet Hospital in Winter Haven. I had my BooRoo back the very next Monday about 5pm. So prompt! I was anxious to have him back. The box is so beautifully put together and I can feel the love and care that went into it. When I saw the nose print, my heart melted. When I was told what came in the box at the vet, i forgot they mentioned the nose print being included. That meant so much just because I used to “boop” his little nose all the time. My experience with this was wonderful. Thank you so much for giving my BooRoo a final end to his journey and bringing him back home to me. I feel closure.

Vicki Mansavage

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November 13, 2016

We lost our dog, companion and friend a month ago due to cancer. Letting Beauregard go was one of the hardest things I have ever had to do and the loss my husband and I felt was tremendous. With Beau being such a large part of our lives we wanted to save his ashes but were unsure how to accomplish this. John from The Pet Loss Center explained the entire process for us and handled it personally. He contacted our vet for us to let them know he would be picking Beau up and handling his cremation. About a week after Beau's death, John personally delivered his ashes in a beautiful keepsake box along with a print of his paw and a lock of his hair. Once the grief had settled we reached out to John and asked about a permanent urn. Again he explained our options in a professional but compassionate manner and we now have a beautiful piece to hold our beautiful dog and all the good memories we have of him. To lose a dog is a heartbreaking experience so I personally wanted to thank The Pet Loss Center and to especially thank John for making such a difficult thing a little easier. Vicki Mansavage