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1175 Tomyn Blvd, Winter Garden, FL 34787, USA
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PET OWNERS Be AWARE Pet Paradise 1175 Tomyn Blvd • Winter Garden,FL 34787 Resort manager. Gabby Gaseille Assistant Manager. Casey Bennett Boarded my little guy ( yorkie ) 11 months old on 8/19/24 - through 9/5/24 at this facility while we were on vacation. They seemed friendly , and they have tons of clients. (Mistake ) not enough staff . His first time being boarded we were so worried. Paid an extra fee to get email reports so we could have a little peace of mind to know how he was doing. Every report we received was that he was having the time of his life. On Sept 5, I picked him up. When he got home he was coughing , I called the vet when he checked him he confirmed he had kennel cough . He put him on two antibiotics. Thank God he was vaccinated. When I emailed and called the facility no one picked up and I left message. The resort mgr called me later in the afternoon and her reaction was “well it happens, “ sorry “at no time she showed any concern for my dog or the dogs in the facility . If my dog came home with it I’m sure other dogs got it as well. This virus is highly contagious. We had to extend our trip overseas due to an unexpected medical emergency , so I asked my friend to buy a bag of his food and drop it off . As my friend was leaving she was looking for my little guy and she spotted him in the yard with large dogs , she got concerned and took pics. As we are dealing with the cough, We started noticing our baby curled up and trembling and hiding and when we tried to pick him up he would scream . After a few attempts I was able to calm him down and started to check his body when we found a laceration under his front foreleg . I took him to the vet he confirmed trauma to that area and the wound had been draining because the fur in that area was matted . a possible dog bite! He Put him on antibiotics and a topical ointment. Drove to the facility with the vets report and pics. demanded answers : we encountered the assistant manager . Her first reaction was oh wow! Her second reaction was defensive and even insinuating my dog could’ve done something but they saw nothing . They never noticed anything! Heard nothing ! You want to tell me at no point no one saw my dog in pain or screaming if anyone got near him? We demanded a full refund of his boarding plus $250 in vet bills. The resort manager tried to play detective on what took place and defended the facility . She finally said I’ll reimburse his stay but the vet bills you have to submit it to the legal department and can take up to a year to get resolved. And then she put the icing on the cake by saying “Your dog cannot board here anymore due to the current situation” Is she kidding me? Who would take their beloved pet to PET HELL? Is she for real? Friends be very careful if you’re thinking in leaving your fur baby at this facility!
I have an 8 month golden retriever and we were going to be out of town for one night so we thought we would try Pet Paradise out since we’ve driven by before and our first impression was that it looked really nice. This was our very first time doing anything like this and unfortunately this will be the last time. I’m just so disappointed with how he looked when picking him up. His entire lower half of his body and legs were wet with urine. When the leash was handed off to me I asked the young lady why he was wet and I was told he was “laying in a puddle”. I thought it was strange so I walked out puzzled as I knew he wasn’t allowed in the dog pool because he’s not neutered yet. Then I thought maybe he knocked over his water bowel? As soon as we exited I immediately took him to their grassy area to pee before heading home. My poor dog was peeing for quite some time, almost as if he were holding all night. We picked him up around noon and I just wasn’t expecting him to have held so much pee in… but in that moment I thought to myself okay… maybe he was nervous? I wasn’t really notified much when I was checking out. My husband had an extra towel in the car and wiped him down immediately before getting in the car, the towel was white so it made it easy to see what “puddle” the young lady was referring to when he was handed off to me. I took a photo of the towel once we got home to show what I’m referring to. My heart is broken. He’s still a puppy however he is potty trained and normally dogs don’t lay in urine. And now I’m afraid my dog would never be okay with boarding any other place due to this experience, I’m not sure how it went at all for him. When we first arrived to pick him up the staff member was friendly and stated that she knew exactly who my dog was when I first got to the facility. She proceeded to say he was very vocal and about his time in “tiny town” and said he just wanted a lot of attention and was vocal about it…. I thought that was odd since my dog isn’t vocal at home but not only that since he’s not neutered he is considered a “non compat dog” so I thought he wasn’t allowed in that specific area with other pets… I’m now convinced she just confused him with another dog. So again, not sure how his experience was. We paid extra for one on one time since he couldn’t socialize with other dogs but we didn’t hear how that went so if he had one on one time I’m not really sure how he did. I didn’t say much when checking him out because I was told I would receive a report card after his stay but all I received was an itemized receipt. I can only imagine how he must’ve felt being there. It was already a lot for him and I just feel so guilty for leaving him there. I will say when we dropped him off we toured the facility and it was beautiful and we did see all the dogs in the play areas and it just looked like the dogs were having a blast. I loved it, and I even asked if they would take volunteers or a part time position because I thought it would be such a fun place to be. But obviously that all quickly changed and again we will not be going back.
This place is ABSOLUTELY AMAZING! I can always count on Pet Paradise to take care of my FurBaby! I love the daily report cards & pictures. It comforts me to see her & her FurBaby happiness! Enjoy the pictures! She is 3 now. She’s been with them since she was 3 or 4 months!
Love all the pup reports and the pictures addition was worth it. Only got one report that was late on being sent till I called. Good on fast responses with phone calls. The cameras in the facility are a nice way to keep an eye on your pet. I wish they monitored the dog eat habits a bit more and helped a dog eat more since they are in a different environment and not have to add the enhancers. Overall, super friendly staff and a good price point for the cleanliness and care you get!
I am extremely disappointed with the care my dog received at this Pet Paradise location. My husband and I have been bringing our 2 year old dog here regularly for day camp whenever one of us is on work travel, but today was the last straw. While watching the camera of Play Yard 1, my husband saw our dog being attacked by two other dogs. The staff member in the play yard who was supposed to be supervising was on his phone, completely ignoring what was happening, and did not step in to help. Both my husband and I called multiple times to try to alert someone at the front desk, but the line was busy every time. It took about 10 tries to get through to someone who then saw what was happening and removed the dogs from each other. At that point, my husband decided to leave work early to pick up our dog from this unsafe situation. To no surprise, our sweet and always excited baby was visibly shaken and extremely nervous when my husband got there to pick him up. This place clearly lacks attention and responsibility. After this experience, I would not recommend bringing your beloved pet here if you value their safety and well-being. Things like this can obviously happen but the lack of staff intervention during an obvious dangerous situation is shocking. The inability to get in touch with the front desk team in a prompt manner is also very concerning. I’d consider other options if you’re looking for a doggy daycare.