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1201 FL-434, Oviedo, FL 32765, USA
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Very happy with the care my dog ,Zeus, received when we boarded him. He is a large , 9 year old bully mix . They kept in contact and updated on his stay. Definitely pleased and would recommend them !
We’ve been loyal clients at PetSuites Winter Springs since our dog was a puppy. However, our experience today was extremely disappointing and disheartening. Yesterday, my husband called to make a reservation and informed the staff member that our dog requires medication for epilepsy. She assured him this was fine and booked our day boarding without hesitation. But when we arrived this afternoon with detailed feeding and medication instructions, the front desk staff seemed confused. When I mentioned "medication for epilepsy," she clarified, “You mean for seizures?” She then informed me she needed to speak to her manager. To my surprise, I was told a new policy had been implemented that very morning: they would no longer service dogs with epilepsy. Despite the fact that they we boarded him four times in the last two weeks. Not only was I shocked by this sudden change, but I was also appalled by the lack of communication. We had driven all the way from Lake Mary, and yet no one had the courtesy to notify us about the policy beforehand. The manager I spoke with was dismissive, interruptive, and unhelpful. While they agreed to watch our dog for one last time, the experience left us feeling discriminated against because of our dog’s condition. His seizures are controlled, and his care doesn’t require extraordinary effort — just basic attentiveness. PetSuites has not only lost a loyal client but has shown an alarming lack of compassion and professionalism. If you’re going to implement a policy like this, ensure your communication and customer service are up to par. Our dog’s condition is not a burden; it’s part of who he is. Discriminating against pets with disabilities is unacceptable. I hope management reconsiders how they handle situations like this in the future. Until then, I would not recommend PetSuites Winter Springs to anyone seeking understanding and reliable care for their pets.
I took my 4 month old pup there this week for the first time. I had to wait to get her rabies shot before she could attend. It’s a very nice place. They seem to keep it clean which is important to me. The staff is friendly and welcoming. They send pictures via text to let me know how she’s doing. The boarding/ overnight areas are nice as well with options for someone with a budget. The prices are affordable for the puppy preschool and I like that she is only with pups her age. I will continue to let my pup go there to play while I am working.
This was my first experience leaving my frenchie at a kennel or overnight boarding and I have to say it has been the best experience ever. I was afraid that my dog would not do well in this environment but my husband and I received pictures of him at doggy playtime and truly felt good about our choice to leave him to interact with other dogs while we were away. I highly recommend this place and will definitely be bringing back my dog, Maxi.
PetSuites is great place to leave you your furbaby. Our Ella is only a puppy. I was concerned about boarding her. My concerns were quickly laid to rest after I took a tour at the Oviedo location. The staff was friendly and answered ALL my questions. They staff is organized, which is of utmost importance to me. The staff was kind and the facility was CLEAN!! It feels good to know our furbaby was well taken care of!! Big THANK YOU to the PetSuites in Oviedo ♥️