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494 W Landstreet Rd #2, Orlando, FL 32824, USA
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Stuff ‘N Sniff® is a unique award-winning line of plush dog toys. Our stuffable character, digz®, can reduce dog separation anxiety, assist with dog training, and is a terrific plush dog toy for playtime.
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We were in town on a family vacation with our four kids, four dogs and cat. On our last day when we woke up to return home and we found that our beloved dog Blaze had passed away in his sleep at 16 years of age. It was truly a blessing to come across this place. Naturally I didn't want to leave my baby and wait for some place to cremate and mail him back home. We wanted to take him with us.Terry treated us like family and made sure we were able to leave with our "Old Man," (as we love to call him) the SAME DAY. Terry was respectful to our dog and family. He didn't try to take advantage of our moment of grief and we are truly grateful for the love and professionalism he showed us.
*** I am updating my review 2 weeks after dropping our rabbit off for a private cremation. Originally when we dropped him off we were told by Terry he would call us soon once he was ready. He said he may get to him the day we dropped him off but if not it would be the next day. It has now been two weeks and we still don’t have our rabbit’s ashes back. We have called and Terry told us he was out running errands and wasn’t sure about Winston and would get back to us. He still has not got back to us and at this point I feel something went terribly wrong & that our Winston did not receive a private cremation that we had set up. Before leaving and filling out the paperwork I stated how important to me it was that he received a private cremation. I am already emotionally distraught over our rabbits sudden death and even more so now that I don’t know what happened to him at the crematorium. For all I know they could have thrown him in the trash or put him in with the community ashes. I will never know the truth at this point and it is very upsetting. If a mistake was made all I would have wanted and expected was a phone call apologizing. But I haven’t even received a call at all. I had put my trust in this facility to take care of my rabbits end of life arrangement and I feel an aray of emotions that I haven’t even received a phone call nor my rabbits ashes back. ——————————————————————— Initial review: I feel very fortunate that I found Terry in such a dark and sad time. Our rabbit was fighting a horrible infection and we very sadly unexpectedly lost him to it. Heartbroken, I searched and searched for a place that would handle my baby with compassion and care. I came across Terry and was very pleased with the reviews who had nothing but wonderful things to say about Terry. When I made the first call to Terry I could barely speak on the phone without crying because the immediate thought of cremating my baby meant the end and I was so very sad and still coping with the loss. Terry was very patient, kind, and understanding and I immediately knew this is who I was meant to find to handle my Winston with his end of life arrangements. Upon arrival to the facility Terry greeted us, he took the time and asked about Winston and gave very supporting words. He then explained the process and went over the urn selections. I told him how nervous I was and wanted Winston’s cremation to be completely private to ensure I was getting only my baby’s remains back. He ensured to me he treats each pet like his own and promised me he would be the only one. I felt more comfortable after he explained how much care he uses with each pet and felt I can trust Terry is being truthful. I would highly recommend Terry to anyone who has to face this sad task. I don’t know how anyone could ever do this job, but I’m very grateful Terry does. He is the kind and compassionate human being that is hard to come by these days. We can’t wait to get the phone call that our Winston is ready for pickup to have him back in our arms again soon.
I will start by stating, Terry is one of the sweetest and most compassionate people I have ever met. He provides a very special service for us pet and animal lovers. Our pets are family and during such a heart breaking time Terry eases our minds that our Lil' loved one is in good trusting hands. We have gone to Terry three times. Each and everytime he has been truly comforting and accommodating, especially on very short notice. Last week we lost our special kitty Shakira, who came to us just a few years ago during hurricane Ian. She was much older than we had thought and sick. We shared three wonderful years with her. We called Terry and with very short notice we brought her to him after the worst vet visit we all eventually go through. My husband and I know she is in a better place romping around with all our other past companions. We thank you Terry for your special peaceful demeanor and caring way. Highly recommend Pine Castle.
Our beloved Jackson crossed the Rainbow Bridge on 5/11 at age 14 after being very ill for weeks. 💔💔 He was a cherished member of our family for 12 years. Jackson will always be deeply loved and missed by us. 😢 We found Pine Castle Cremation after searching for top-rated pet crematoriums in Orlando, and had the honor of meeting Terry. He made our loss seem a little more bearable with his kind words and caring heart. He treated our beautiful baby like his own and took special care of us. In our time of grieving and heartbreak, I wouldn't want anyone else handling such an important and delicate task. God bless you, Terry. 🙏🏼
As always, I know that when I take a pet to Terry for cremation, it will be treated with dignity and respect, I will be allowed to put my baby in the oven, and I know that what I am getting in return is MY baby. Yesterday I took my fifth pet to him, my sweet seventeen year old perfect kitty. Thank you, TERRY for making a difference in the world, where empathy and compassion are not that common anymore. For those of you that are not aware, this cremation service is located in a building that houses warehouses; it is not a fancy place, but you will get YOUR pet back, not a mixture of ashes of other pets. I have worked in the Veterinary industry for 30+ years and I will not take my pets anywhere else but to Terry. Another thing to know, is that he is 80 years old, he will clip some hair from your pet, so you have something tangible to hang onto and he puts a lot of Pride in what he does. The reason why I am writing this is because I read some negative reviews yesterday while I was waiting for my pet And I don’t think those reviews are fair. This way, you know what you will encounter and the most important thing is to know, you WILL get YOUR pet back. Again, I am always grateful Terry for your service, One that is not glamorous and many times goes unappreciated. I am lucky to know you are there for owners like me. Wishing you continued health, and thank you so much for the ink paw print and the sweet poem!