Our Address
St. Pete Pier Marketplace, 600 2nd Ave NE, St. Petersburg, FL 33701, USA
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Stuff ‘N Sniff® is a unique award-winning line of plush dog toys. Our stuffable character, digz®, can reduce dog separation anxiety, assist with dog training, and is a terrific plush dog toy for playtime.
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Terrible company. Terrible customer service. Stole my money!! We have visited this store in person before, and my dog loved their treats! I ordered online while they had a 40% off deal and the coupon didn’t work. I reached out and they sent me a separate independent link to order (scam like) and so I ordered 4 bags of treats just for them to NEVER SEND THEM. Stole my money completely! 2 weeks go by, Reached out to customer service, they were rude and then later apologized and offered a voucher for our troubles and expedited shipping. 4 weeks go by and we still never got our order! This all happened in September and now it’s November and they still won’t refund my money or send treats. TERRIBLE!! Do yourself a favor and never order from this company.
I agree, Puppy Nums customer service is lousy. There are plenty of options in this town for the products and services they offer, and I will be taking my business elsewhere. First, my Golden and I did a meet-and-greet for boarding over the summer. When it was time to finalize arrangements, I asked the owner if a safety hazard had been fixed, and communication stopped. I left voice and text messages with no response, leaving us scrambling to find other arrangements. More recently, I placed an online order, which we still have not received. I have been given 4 delivery dates over 2 weeks with no follow-through. I have also offered to pick up multiple times, which has yet to be acknowledged. I have been a regular, local customer since “finding” their pop-up at the St. Petersburg Pier earlier this year, and their lack of customer service is shocking.
I happen to think their treats are great. The customer service is horrible. They owe me the remainder of my order for about a month and a half. I sent 2 emails, 2 voicemails AND a text message and they haven’t even bothered to acknowledge me. I absolutely refuse to order from them again. I guess my order wasn’t important to them. I’m forced to do a charge back on my credit card.
I first found Puppy Nums by going to the Pier. The person working there was really friendly and said I could take samples for my pup. My pup really liked the pumpkin bites so I ordered more via delivery. I ended up getting the wrong ones. They were so kind and let me keep the wrong ones and delivered the original order 5 days later. Thank you again!
Absolutely love this place. Our golden retriever has a sensitive tummy so she can’t have store bought treats, but these are great! Johnny is so nice at The Pier and our golden loves the calming chicken jerky!