New Energy

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January 04, 2024

We moved to the area not so long ago and we needed a vet for our cat RagDoll urgently. He was suffering from a severe case of flea allergy, something not familiar to us from the north. He kept biting his hair off and we tried everything over the counter. We looked at reviews for local vets in Palatka and narrowed down to River City. For us, the fact they do 3 services, Vet, Grooming, and Boarding is pretty convenient. We didn’t know what to expect, however just calling in to make an appointment the front desk (Carolyn) was absolutely professional, caring, understood what was necessary, and compassionate towards our feline. The entire experience went above and beyond my expectations. We cannot express enough how well the entire staff coordinates and interacts with the patients/clients. The Vet, Dr. Martinez is extremely knowledgeable. A quick conversation about our issue with RagDoll and Dr. Martinez immediately knew what plan to outline for our cat. Caitlyn assisted Dr. Martinez and handled the pre-items (weighing in and gathering the info, etc), she was outstanding! We were so pleased with the experience we brought in our other 2 little tigers. Scuba and Stringbean, again first class, white glove experience. Before we went into the exam room with the 2 cats, I had requested if I could please have something taken care of by phoning in a request. As soon as we were done with the exams, Shelby had already taken care of the request. In summary and in a few words, I Highly Recommend this Team and Vet Practice. We are grateful we found this location and hope this review also helps newcomers narrow down their choices. Also have been flea free for a few weeks now. Thank goodness. A+++ HIGHLY RECOMMENDED!!!

Camille Killion

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May 17, 2024

I was able to get an appt next day for flea treatment/prevention for my cats. Everyone (receptionist, vet tech and vet) was pleasant and extremely helpful. I was pleased with the service I received and the great staff. I’m so excited to have found a wonderful vet to take care of my babies!

Joshua Aracich

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June 21, 2024

Would give 0 stars if possible. Nothing I hate more than just a flat out liar. And this place is full of them. These people don't care about nothing but money. They kept telling me my wife was saying something that she never said and telling her stuff that I never said. Changed vets and they told the new vet I that I denied a procedure that was never offered maybe to try and make themselves look like they care who knows. I haven't dealt wit anyone like these people in a very long time and never at a place of business...

Tina O'Neal Simpson

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February 03, 2023

I think the care is excellent. The staff is always friendly and pleasant. The only thing I find is the price for care as gone up extremely high. Which is why my rating is not 5 stars.

Lisa Ferguson

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March 20, 2024

I appreciated the amount of time Dr. Martinez took to examine Isabella and explain the options to me. She even "babysat" Izzy while I had to step outside to use the phone! No overselling, no pressure. I feel very comfortable here. The staff were very friendly and helpful! I will return!