New Energy

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January 04, 2024

We moved to the area not so long ago and we needed a vet for our cat RagDoll urgently. He was suffering from a severe case of flea allergy, something not familiar to us from the north. He kept biting his hair off and we tried everything over the counter. We looked at reviews for local vets in Palatka and narrowed down to River City. For us, the fact they do 3 services, Vet, Grooming, and Boarding is pretty convenient. We didn’t know what to expect, however just calling in to make an appointment the front desk (Carolyn) was absolutely professional, caring, understood what was necessary, and compassionate towards our feline. The entire experience went above and beyond my expectations. We cannot express enough how well the entire staff coordinates and interacts with the patients/clients. The Vet, Dr. Martinez is extremely knowledgeable. A quick conversation about our issue with RagDoll and Dr. Martinez immediately knew what plan to outline for our cat. Caitlyn assisted Dr. Martinez and handled the pre-items (weighing in and gathering the info, etc), she was outstanding! We were so pleased with the experience we brought in our other 2 little tigers. Scuba and Stringbean, again first class, white glove experience. Before we went into the exam room with the 2 cats, I had requested if I could please have something taken care of by phoning in a request. As soon as we were done with the exams, Shelby had already taken care of the request. In summary and in a few words, I Highly Recommend this Team and Vet Practice. We are grateful we found this location and hope this review also helps newcomers narrow down their choices. Also have been flea free for a few weeks now. Thank goodness. A+++ HIGHLY RECOMMENDED!!!

Lisa Ferguson

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March 20, 2024

I appreciated the amount of time Dr. Martinez took to examine Isabella and explain the options to me. She even "babysat" Izzy while I had to step outside to use the phone! No overselling, no pressure. I feel very comfortable here. The staff were very friendly and helpful! I will return!

Judith Davis

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May 06, 2024

Very kind and helpful. The Doctor and the Technician were very generous in sharing so much information. I am releived I have found a new caring center for our animals.

Tina O'Neal Simpson

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February 03, 2023

I think the care is excellent. The staff is always friendly and pleasant. The only thing I find is the price for care as gone up extremely high. Which is why my rating is not 5 stars.

Paige Neely

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September 27, 2023

I've been going to RCV since I moved here two years ago with my 12 yo dog Sparky. I have been to numerous vets, both here in town and in other states, with my 5 other animals and my fosters and RCV is my choice. Doc Martinez is my favorite. She never rushes me, never pushes anything on me, always sits down with me or calls me to go through everything (shows me results on paper) and answers ALL the questions my hypochondriac self has about Sparky. They never make me feel bad for being overly concerned about my boy. They have pulled a few loose teeth without total anesthesia, messed with an infected nail, and done multiple blood draws (which he does not like- ask the techs), yet he still walks into the door without hesitation. Yes it's expensive, but all vets are these days and they always give you quotes and discount when they can. The place is clean, calm, and quiet. They have gone through personnel changes and staff shortages (what business in this town hasn't), but the quality has only gotten better in my opinion. Their hours (which are posted) most likely reflect the staffing they have and it's probably done to create a better work life balance for their employees so no one gets burnt out. If that is the case, good for them. Everything is scheduled, so outside of an emergency I have had zero issues. They always get me in within a week and I never have to wait long at all. Special shoutout to the techs Sparky has bitten, you are angels :)