Andrew Morales

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August 07, 2024

I drove over 35 minutes to visit the only remaining Royals location after the one near my house closed, only to be met with a disappointing experience. The gentleman who greeted me had an attitude, making me uncomfortable from the start. He mentioned being overwhelmed and behind by almost 2 hours. When I requested additional services and organic products, he sighed, rolled his eyes, and said it was tedious at that moment. Nearly 2 hours later, I received a call saying my dog was too shy for the clippers, something other technicians never mentioned. He suggested it might be because he was a man. WHAT?? His haircut ended up being extremely uneven, and he was visibly scared. This visit was a waste of time and gas. I will not be returning to this location or any other. Poor customer service and a terrible business experience. I wish I had read their other reviews here on Google. BE AWARE AND STAY AWAY if you care about your furry one at all. 🙏🏽

Lowella Esperanza

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December 12, 2022

Horrible experience with the grooming services. Jagged, uneven, choppy cuts. Asked for a schnauzer cut and received a poorly executed shave. Do not let the groomer Philip touch your dog’s hair. He rushed the grooming and didn’t bother following through with our clearly stated requests—a simple schnauzer cut for both of our miniature schnauzers. If Philip has experience, it definitely does not show. The absolute worst groomer I’ve ever had the displeasure of utilizing. I would highly suggest Royal Pets address this issue to ensure Philip and/or other staff do not repeat his inexcusable mistakes. His work is sloppy and he obviously does not take pride in his work. Royal Pets should never have allowed this to happen. I was told the manager Shirley would call to discuss the issue, but never received a call. We will not be returning.

Jared Barth

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January 05, 2025

I used to bring my dog here for about a year. The last time durring thanksgiving they accidentally let the dog get out of the cage. I got a call that my dog bit a staff member and I neeeded to pick him up immediately. After learning more about the incident from another staff member I was annoyed. They let him escape the cage then chased him around the room which obviously made him anxious. My dog is very friendly and has never gotten violent with anyone. This was their fault and blamed me ! Now I take my dog to the wagging club behind the fresh market on Dale Mabry 5 minutes down the road. Staff actually seem to love the animals and enjoy their job. I highly recommend that place. They play with the dogs multiple times a day. Even individually if the dog isn’t fixed. Give it a try ! ! !

J Rod

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November 15, 2024

I showed the groomer a picture of how short I wanted my dog's hair cut, but they kept saying, "I can shape her up." I repeatedly told them several times I wanted her hair cut short, and they assured me they understood. However, when I picked up my dog, her hair was the same length all over, except for her legs and butt, which were patchy and uneven. This is the second time coming here and my first experience wasn’t the best but since it was a different groomer I gave it another chance. I won’t be giving it a 3rd chance especially with how much we pay just to have them not do what we ask.

KIMBERLY Brown

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October 08, 2024

If i could give 0 stars i would. The guy at front desk was rude. My dogs were up to date on all their vaccinations. They just had their bordella that is good for a year. The guy said the vet requires a 6 month one. Why would I give them another one when they just had it. I had them call my vet from my other state and he argued with her on the phone. Furthermore he said he didn't see the date on the vaccine records, the date it was given and the due date for all was on there.