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15421 N Dale Mabry Hwy, Tampa, FL 33618, USA
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Our family has gone to Southpaw to care for our dogs and cats for over 10 years. They have been wonderful through well visits, sick visits, palliative care, loss of elderly pets, and multiple surgeries. Dr. Drake is beyond amazing and we’ve had great experiences with every vet and tech we’ve encountered. We love Southpaw!
This used to be a great place with great vets that we would bring all of our animals to. We have a lot of pets. With the passing of one doctor and with Dr. Drake leaving and reducing her hours with 1 foot out the door, the practice approach and level of care in my opinion from what I have seen is taking a turn south ward. It used to be that you could bring any pet regardless of condition, regardless of whether they were pretty and fluffy and sweet or not, and you would expect to receive exceptional care. My most recent experience was anything but this. With the new lead doctor taking over for Dr. Drake, it appears this is now a place that really only wants to cater as a boutique facility, with the equivalent of hanging a “no vagrants welcome” sign. Imagine if a hospital turned away or turned their noses up at the homeless. This isn’t a matter of being able to pay or not, because trust me we have spent tens of thousands of dollars at this location. In a time of economic downturn where most people cannot afford even the most basic care for their pets, you would think that they would appreciate customers who are blessed with the ability to pay, and pay a lot. Instead, what you will receive with this new generation of providers at this location aside from dismissive vocal fry, will be having the opportunity to be spoken down to with a haughty tone and not considered, instead be dictated to, and if you do not agree, then you will be written off because they have not developed the maturity to understand that aside from their ego that this is a business, and it is the patients who bring in the money and should be considered. This is more a case of veterinarians, not wanting to treat strays, ferrels, anything that might get their hands, dirty, or cause them to actually put in additional effort. Vacations and turning people away do not pay bills. Eventually, it will catch up to them when people stop going to this location because they are not accommodating, flexible, and the simple way that they treat people. It’s becoming more and more difficult to find real veterinarians that aren’t looking for the quick cash by turning their facilities into glorified shot clinics. It’s a real shame because this location has ultrasounds and used to have the ability to do advanced diagnostics. But now, it’s operated by folks who don’t want to put in the effort, turn you away because your appointment was made late in the day and don’t feel like it, and give a visibly clear sign with turned up noses they want nothing to do with it, with disgusted looks on faces and visibly turned off from caring for pets who aren’t the sweet little fluffy things. I’ve honestly never seen a vet look at a pet disgusted before until my last visit. She even had the audacity to tell me that I was unprofessional after I asked for Dr. Drake instead , and because I asked her the hard questions that backed her into a corner and made her admit she had very little experience working with ferals. She made every excuse in the book not to care for the cat regardless of how much money I was willing to throw at it. I ended up bringing the cat to a different provider that had absolutely no problems treating it. Bring your pets here if you wish, but don’t expect anything real to happen if it isn’t a basic vaccination or spay/neuter. And if you deal with the homeless, stray, or feral populations, don’t bother coming here. You will not receive a welcome mat.
I visited Southpaw for 3 years, Dr. Rottenberk is taking great care of my pup. I always have Melanie as my tech, she’s doing amazing job on pre-checking on my pup. They listen, they explain, and they care. When I took my pup on an international trip, they worked on all the papers and get every details correct, I won’t bring my pup anywhere else.
This is a long overdue review I had a 19 pound Shih Tzu that started experiencing a cough. I was able to get him in for an appointment and was told that it was a heart condition and not a cold. I was grateful to get the information after X-rays and some other things I was told that there was not much they could do. My dog then started experiencing episodes that were like fainting, but totally alert. Dr. A told me he was having seizures. I had a dog with epilepsy and a few family members with silent seizures and fainting disorders, so I’m pretty familiar and explained that he wouldn’t be totally alert if that were the case. She gave him epilepsy medication but still said there was nothing she could do for his heart. Her words were, he’s just too small for heart medication. A different doctor walked out while I was panicking because my dog froze again. She checked him and said you need to go somewhere else and get a second opinion. I ended up going to North Bay- excellent facility with the correct machines. My 19 pound dog was perfectly fine getting the heart medication Dr. A said he could not have. We ended up with 6 more months of a highly active, non freezing, happy playful dog. If it was up to Dr. A he probably would have died much sooner due to a miscalculation of weight and dosage and her thoughts of him being too small to receive proper medication.
I’ve been a client of Southpaw Animal Health for the past 16 years, so happy they were reccommended to me. They take time to explain everything to you… it’s clear they genuinely love animals!