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15421 N Dale Mabry Hwy, Tampa, FL 33618, USA
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This used to be a great place with great vets that we would bring all of our animals to. We have a lot of pets. With the passing of one doctor and with Dr. Drake leaving and reducing her hours with 1 foot out the door, the practice approach and level of care in my opinion from what I have seen is taking a turn south ward. It used to be that you could bring any pet regardless of condition, regardless of whether they were pretty and fluffy and sweet or not, and you would expect to receive exceptional care. My most recent experience was anything but this. With the new lead doctor taking over for Dr. Drake, it appears this is now a place that really only wants to cater as a boutique facility, with the equivalent of hanging a “no vagrants welcome” sign. Imagine if a hospital turned away or turned their noses up at the homeless. This isn’t a matter of being able to pay or not, because trust me we have spent tens of thousands of dollars at this location. In a time of economic downturn where most people cannot afford even the most basic care for their pets, you would think that they would appreciate customers who are blessed with the ability to pay, and pay a lot. Instead, what you will receive with this new generation of providers at this location aside from dismissive vocal fry, will be having the opportunity to be spoken down to with a haughty tone and not considered, instead be dictated to, and if you do not agree, then you will be written off because they have not developed the maturity to understand that aside from their ego that this is a business, and it is the patients who bring in the money and should be considered. This is more a case of veterinarians, not wanting to treat strays, ferrels, anything that might get their hands, dirty, or cause them to actually put in additional effort. Vacations and turning people away do not pay bills. Eventually, it will catch up to them when people stop going to this location because they are not accommodating, flexible, and the simple way that they treat people. It’s becoming more and more difficult to find real veterinarians that aren’t looking for the quick cash by turning their facilities into glorified shot clinics. It’s a real shame because this location has ultrasounds and used to have the ability to do advanced diagnostics. But now, it’s operated by folks who don’t want to put in the effort, turn you away because your appointment was made late in the day and don’t feel like it, and give a visibly clear sign with turned up noses they want nothing to do with it, with disgusted looks on faces and visibly turned off from caring for pets who aren’t the sweet little fluffy things. I’ve honestly never seen a vet look at a pet disgusted before until my last visit. She even had the audacity to tell me that I was unprofessional after I asked for Dr. Drake instead , and because I asked her the hard questions that backed her into a corner and made her admit she had very little experience working with ferals. She made every excuse in the book not to care for the cat regardless of how much money I was willing to throw at it. I ended up bringing the cat to a different provider that had absolutely no problems treating it. Bring your pets here if you wish, but don’t expect anything real to happen if it isn’t a basic vaccination or spay/neuter. And if you deal with the homeless, stray, or feral populations, don’t bother coming here. You will not receive a welcome mat.
Our family has gone to Southpaw to care for our dogs and cats for over 10 years. They have been wonderful through well visits, sick visits, palliative care, loss of elderly pets, and multiple surgeries. Dr. Drake is beyond amazing and we’ve had great experiences with every vet and tech we’ve encountered. We love Southpaw!
I visited Southpaw for 3 years, Dr. Rottenberk is taking great care of my pup. I always have Melanie as my tech, she’s doing amazing job on pre-checking on my pup. They listen, they explain, and they care. When I took my pup on an international trip, they worked on all the papers and get every details correct, I won’t bring my pup anywhere else.
I’ve been a client of Southpaw Animal Health for the past 16 years, so happy they were reccommended to me. They take time to explain everything to you… it’s clear they genuinely love animals!
Time and time again over the past 20 years plus, this Vet's Office has proven their high-quality care towards our dogs. They are all complete professionals! Their knowledge is bar none the best in the industry! Their care and compassion towards our animals are outstanding!!!!! They truly care about your pet's well-being! They are efficient in every way, from the office staff, to the Vet Techs, to the Vetenarians! They work closely together as a team and with the patient's owners to communicate every aspect of the treatment!!! Their attention to detail is over the top, and follow-ups are incredible, calling our home to check on the animal! The office is well run, extremely efficient, and the Vet's Office is always clean, bright, and happy!