Mike Lothrop

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August 31, 2024

We were so impressed with every aspect of Veterinary Emergency Clinic during our first visit today! Our 4-year-old Corgi, Misty, had an irritated eye that got increasingly worse with home remedies, so our regular vet (East Orange Animal Hospital) recommended that we take her here since it was Saturday and eye problems can have serious repercussions if not addressed early. I called VEC to make sure they weren’t too busy and they were very pleasant on the phone. Check-in went smoothly when we arrived and they told us how many patients were waiting to be seen and approximately what our wait time would be. The waiting area was clean, as was the room where we were seen. The vet tech and veterinarian were very friendly, not rushed or stressed, and did a great job of reading her chart first, asking helpful questions, making sure we understood what the plan was, treating Misty sweetly, and even brought out an estimated bill (high end to low end, since treatment depended on what they found) before doing any testing or treatment. Speaking of which, the bill itself was surprisingly similar to a regular vet visit! We were worried about paying Pet ER pricing, but VEC is vet-owned and they’re clearly in it for the good of the animals (not just to make tons of money by upcharging.) We were seen within two hours (as estimated) and the scan was shown to us (photo below) with an explanation of what they saw, what Rx was needed and we left with drugs. Highly, highly recommend VEC to anyone considering them and we’re grateful to know that this is an option when our vet is unavailable.

Elizabeth D

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August 29, 2024

I am so grateful for this practice because they saved my dog's life after she was bitten by a snake. They are compassionate, professional, and competent. I really appreciate the care they gave both my pet and our family. Yes, it is expensive but I would pay anything to save my pet as she is a member of the family. Thank you!!!

Valerie Cuevas

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September 20, 2024

Thank you to the staff at Veterinary Emergency Clinic Waterford Lakes for your empathy and compassion when we had to put down our sweet girl Bella. Your warmth, peace and empathy means to the world to our family during our visit and her final moments. The vet who attended us was calm, gentle, empathetic and kind while she explained the process to us. Thank you for letting us take our time saying our goodbyes while we grieved her in a private room and coordinating with Pet Angel Memorial Center for her after care. She came home last night just as was planned for her after care to be forever remembered with us.

Nicole Rash

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October 14, 2024

We have been here a handful of times for emergency purposes and this most recent time the staff was especially sweet. Dr German did a great job making us feel at ease and was very thorough in checking over my dog, Panda. They also did a great job listening to me and my concerns. We are grateful that they are open when no one else is.. even in hurricanes! This is an emergency clinic so it’s obviously going to be pricier than your normal vet and depending on who shows up wait times can vary. This last time we were the only ones there and practically in and out. Emergencies can be scary but it helps having peace of mind knowing there is someone to go.

Christine Patterson

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April 11, 2024

We brought our dog in because he had two seizures less than an hour apart. When we got there we were brought to a room right away and saw a tech very quickly. The staff was super nice and patient with us. Dr. Hamilton was wonderful in explaining concerns and what she recommended. We were extremely nervous to leave him overnight at a vet office other than our regular vet and they reassured us he would be okay. I got an update on him close to midnight that he was doing well which was comforting. Thank you so much for taking care of our bowser buddy ❤️