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27401 Cashford Cir, Wesley Chapel, FL 33544, USA
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Updated: Spoke with the office manager and shared my concerns. I was met with a mix of empathy and excuses. Facility is clean and staff is very pleasant. I took my pets to Villa Rosa for routine care for a couple of years and used to rave at how great this office was, but I no longer can. They charge top dollar and with that comes the expectation of a certain level of service that I stopped experiencing. I never mind paying extra for better service, but the value needs to be there. Issues: 1) They don’t seem to answer the phones during business hours and there’s no commitment regarding when they’d respond if you were to leave a message. This has happened multiple times throughout this year. It’s really hard to feel cared for as a client if you can’t talk to anyone during business hours. Office manager suggested I should drive there if I had time-sensitive questions. For my most recent appointment, I was in the parking lot ready to go in, but since I have a reactive dog, the protocol is to call first to ensure the lobby is clear and his room is ready. No one answered the phone on multiple attempts, forcing me to HAVE to leave my nervous dog in the car to go in and check. There was someone sitting at the desk and not on the phone when I walked in. 2) They stopped honoring electronic validation of prescription orders from third parties (i.e. Chewy) this year. The office manager stated that the portal was taking too much time. 3) I left a voicemail requesting a prescription refill (their only option - you don’t get to talk to someone for this) and they refilled the Apoquel (expensive medicine) without discussing current costs or quantity desired. This was the first time we needed a refill after they stopped honoring Chewy and it was a substantial price difference. At several hundred dollars for the 2 months they filled, I’d expect a courtesy call to validate. 4) I paid for tests not performed. I took my dog for full checkup in May and they didn’t do the fecal and urine tests there. They sent me home with collection containers. My boy was healthy and I had surgery the following week, so I opted to bring the samples in on his follow-up instead (my most recent appointment). They refused to run the samples without charging me again. I spoke with both the technician and the veterinarian about this and they were entirely comfortable with that choice as a business. They stated that I had 21 days, but those instructions were never shared when they sent me home with the containers or I would have been sure to comply. I told them that I couldn’t afford to pay for these tests again to see if they’d do the right thing or try and work with me on the costs. They didn’t and opted against the health of my pet. If I have to pay retail for them again, it will be at a new vet’s office. If they’re willing to do this over something so basic, they’ve lost my trust in believing that they truly value the health of my pet.
This is my favorite vet ever! All of the staff is so kind and I can tell they care a great deal about all of the animals they service. I love that they have a separate area for cats and I love how tailored the room is for cats. My cats are not the biggest fan of going to the vet of course, but I love that Villa Rosa and their staff go above and beyond to make the experience as comfortable as they can for our kitties. My cats love getting the churu cat treats and I love that they will let me hold or assist my cats to make them more comfortable during the exam if necessary.
Villa Rosa is simply the best in the area! I've been a loyal client for the past 4 years, and I wouldn't trust anyone else with my dogs. The team genuinely cares about their well-being and goes above and beyond to provide exceptional care. From routine check-ups to emergencies, they've always been there for us. If you’re looking for a compassionate and skilled veterinary team, I highly recommend Villa Rosa!
I just brought my puppy Great Pyrenees for her first vet visit. The staff were so friendly and welcoming! I loved how nice and gentle they were with her. This is by far the best veterinarian I’ve been to!
I cannot recommend this practice enough! I brought my two girls here for a year, one very fearful and another not, and loved each visit. The doctors we had were engaging, compassionate, and above all transparent about what they were doing. While I have since moved out of state, I can say with full honesty that Villa Rosa was the hardest goodbye we had to make! I wholeheartedly recommend this clinic over all of the other ones in Wesley Chapel. After my experiences at Villa Rosa, I will never go to a practice that isn't fear free certified!